"This class was definitely one of the most directly applicable courses I have taken during my tenure at this company. VERY useful."
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Consulting Skills for the Business
Analyst Overview and Benefits In
today’s ever changing business environment, where customers and developers may
be across the hall or halfway around the world, the role of the Business
Analyst has become critical to the success of the organization. The BA today must be a jack of many trades.
There are a multitude of courses that can teach you how to use a particular
methodology or tool to assist in creating requirements documents. This course
focuses on the practical skills needed by today’s Business Analyst to be able
to effectively interact with their business stakeholders to produce excellent
business solutions. Students
will learn how to communicate effectively with all behavior types, how to
handle conflict and deal with difficult people, effective methods for asking the
right kinds of questions to elicit information, critical thinking and problem
solving skills, and how to properly manage expectations using a 3 step approach.
Topics
Audience Business
analysts, systems analysts, project managers, clients and anyone else who
participates in the analysis process to provide recommended business solutions. The ideal audience would have a mix of clients,
developers, Business Analysts and management personnel. Course Format A mixture of individual and
team exercises help the students practice the techniques and skills presented. Duration 2 days Maximum Number of Students Due to the intense
interaction required, a maximum of 12 students is recommended, in order to
insure good participation. COURSE OUTLINE Chapter One
– What is a Business Analyst? Chapter
Overview and Objectives Introduction
– The Missing Link Why
is it so hard? Skills
and Traits of a Successful Business Analyst What
kind of Business Analyst are you? Expectations Gathering
Requirements Can be Frustrating Analyst
Responsibilities Customer
Responsibilities Chapter Two
– Listen and Learn Chapter
Overview and Objectives Listening
– A Key Skill Listening
Blocks Tips
to Improve Your Listening Skills Prescriptions
for Effective Listening Feedback
and Listening Chapter
Three – Unraveling the Communication Mystery Chapter
Overview and Objectives Three
Elements of Human Behavioral Styles Level
of Assertiveness Level
of Attention Intent Recognizing
Behavioral Styles Insights
into “Driving” Personalities Insights
into “Expressive” Personalities Insights
into “Amiable” Personalities Insights
into “Analytical” Personalities Behavior
Analysis Lab Striking
a Balance Blending
and Redirecting Identify Difficult Behavioral Styles Conflict
Resolution Techniques Dealing
with Difficult People Dealing
with Difficult People - Summary Generational
Differences Communicating
in the Digital Age Tips
for Effective Phone Conversations Tips
for Effective E-mail Understanding
Abbreviations Summary COURSE OUTLINE Chapter Four
– Asking the Right Questions Chapter
Overview and Objectives Realizing
the Power of Different Types of Questions Never
Assume! Getting
Quality Feedback Chapter Five
– Managing Expectations Chapter
Overview and Objectives What
Do Clients Really Want? Why
are Clients the Way they are? Expectations
-101 Three
Steps to Managing Expectations Monitoring
Techniques Influencing
Techniques Chapter Six
– Critical Thinking and Problem Solving Chapter
Overview and Objectives Fundamentals
of Critical Thinking and Problem Solving Identifying
the Targets Distinguishing
Between Inferences and Assumptions Putting
it into Practice Summary |