Crucial Conversations (Tools for Talking when Stakes are High)

Audience

Crucial Conversations is a valuable tool for anyone, both in professional and personal situations.  However, the material is especially valuable for managers, business development personnel, and any others who are in key roles of maintaining relationships while steering through high stakes dialogue.

Description

Mastering Crucial Conversations provides a highly engaging training experience focused on developing a sophisticated set of communication skills relevant to situations where the following three components exist:

        High Stakes

        Differing Opinions

        High Emotions

The ability to effectively communicate during Crucial Conversations is key to ensuring that the “real” challenges and issues are addressed while maintaining strong working relationships that allow the firm to grow, prosper, attract and retain the best people and clients.  

Goals/Objectives

       Increased understanding of the needs and desires of others (Clients, employees, partners etc.)

       Improved conflict resolution capabilities

       Improved ability to build effective teams

       Improved leadership competence

       Increased Emotional Intelligence (ability to more effectively manage the relationship side of the business equation)

Outline/Table of Contents

          Learning to be a business partner with our internal and external customers

          Understanding the key components of “high stakes” communications

          Assessing your DialogueSmarts

          Making it safe…Increasing candor while decreasing defensiveness

          Managing emotions that destroy dialogue

          Speaking persuasively, rather than abrasively