Constructive Confrontation:  Resolving Conflict Effectively

Description

It is hardly new news that organizations have been restructuring their work groups to be more responsive to competitive as well as stakeholder pressures. Most everyone has personally felt an increase in their workload;  a lessening of available staff to share the tasks, and a continuing barrage of change in the way their organization conducts business. Among other outcomes, this condition has dramatically increased the volume of workplace conflicts and the resultant impact on interpersonal relationships and productivity.

This session focuses on the sources of conflict and how they can be harnessed productively without causing long-term damage to the organization and its people. Conflict will not disappear from the business landscape, but with the right tools it can be effectively managed to yield a positive result for all concerned.

Goals/Objectives

       Assertively handle confrontations

       Respond effectively to negative criticism and blame

       Keep poised when others around you are "losing it"

       Understand how disagreements escalate and how to head them off

       Repair relationships previously damaged by earlier conflicts

       Adjust to the hectic pace and rapidly changing priorities

       Maintaining a positive work environment in the face of uncertainty.

       Uncover "hidden" resentments that are undermining interactions