Business Etiquette:  Fundamentals of Business Manners

Description

Note:    15% of the reason you will get a job, keep a job or be promoted in your career will be your knowledge and technical skills.  85% of your job success will be based on your people skills.

Professional etiquette influences success because it:

  Differentiates you in a competitive market

  Enables you to be confident in a variety of settings with a variety of people from all walks of life.

Outline/Table of Contents

Communication

   Telephone Usage, including voicemail

Meetings

   Individual

   Group

Business Introductions

   Handshakes

Office Manners

   Fellow Employees

   New Employees

   Interruptions

Business Entertaining & Table Manners