Constructive Conflict Management
The Key To Helping Relationships Work

1 day

Description

How will you benefit from this learning opportunity?  You can count on it:  When two people-whether business associates or friends -communicate openly and frankly, conflicts will eventually arise.  In your personal and professional life, the question is never "Will I have any problems in this relationship?"  Rather, the issues are "How significant will the conflicts be?" and "How should I respond when they arise?"

While there is a place for avoidance and accommodation, these responses seldom resolve the root cause of interpersonal problems.  Attacking the other person may come naturally to some personalities, but it usually worsens the situation.  Issuing ultimatums has the same effect.

In "Constructive Conflict Management:  The Key To Helping Relationships Work," you will learn to deal effectively with differences through the techniques of compromise and collaboration.  You will gain insight into the four dimensions of any conflict, and you will find ways to build cooperation by focusing on the essential interest of each party.

Goals/Objectives

·   To control your emotions as the conflict begins to heat up.

·   To accept and value human differences.

·   To pick the correct tools for addressing a particular conflict.

·   To break a conflict into its four dimensions.

·   To recognize the five stages of destructive conflict.

·   To eliminate misunderstandings.

·   To practice open communication in addressing conflicts.

·   To explain the role personality traits play in intensifying conflict.

·   To facilitate conflict resolution between other parties.

·   To handle attempts to sidetrack you from the major issues in a conflict

Outline/Table of Contents

·   Five approaches to conflict resolution

·   The stages of destructive conflict

·   Separating position from position

·   Preconditions for successful conflict resolution

·   Four steps to collaborative conflict resolution

·   Effective listening

·   Techniques for managing anger and controlling emotions in the time of conflict

·   Third party conflict resolution