Interpersonal Communication: Bridging the Gap
Between Two Worlds

1 day

Description

The success of any organization depends on the communication skills of all its employees.  The same can be said of personal relationships.  As people effectively share thoughts, feelings, and insights with one another, misunderstandings can be avoided and better decisions can be made.

Good communication seems deceptively easy.  Even if we each had the same background, or if we had each grown up living and working in close proximity to one another, we would still be living in our own unique world.  This makes communication challenging.

As we learn to build a bridge between our world and the world of another individual, the isolation, separation, and frustration we many times feel will diminish.  We will also gain the insights needed to make better decisions.  This can lead to greater success in our organization, greater satisfaction among our customers, and greater effectiveness for our fellow employees.

Goals/Objectives

·   To identify and avoid the root causes of communication breakdowns.

·   To discover the best communication style for working with a particular associate.

·   To read the non-verbal communication of employees.

·   To verify that you successfully conveyed your intended message to the other person.

·   To use body language to clarify the meaning of your communication.

·   To translate your message into the other person's perspective.

·   To use communication skills to resolve conflict with another person.

·   To recognize common hindrances to listening and remove them.

·   To give instructions and delegate work so your desired outcome is achieved.

·   To improve communication in meetings.

Outline/Table of Contents

·   A working definition of effective communication

·   Sources of perceptual differences

·   An overview of the communication process

·   Effectively reading and using body language

·   How to initiate a conversation

·   The four major communication styles

·   Listening skills

·   Eliminating obstacles to organizational and personal communication

·   Conflict resolution

·   Effective delegation