Managing Emotional Intelligence

1 day

Description

Have you ever known anyone who was "smart" and knew the job but couldn't interact effectively with customers or coworkers?  Have you ever heard anyone say, "Hire for people skills rather than technical skills?"  Did you know that research has shown that social and emotional intelligence is 4 times more important than IQ in determining professional success and prestige?

The good news is that emotional intelligence can be taught and developed - at any age!  The first step to becoming more emotionally intelligent is gaining a better understanding of the nature of emotional intelligence and its relevance to professional and personal success.

Goals/Objectives

·   To educate participants about emotional intelligence and its relevance in the workplace.

·   Define emotional intelligence

·   Explain the role of the brain in emotional intelligence

·   Identify their strengths and weaknesses in relation to emotional intelligence

·   Apply a framework of emotional competencies to interact with others with greater emotional intelligence

·   Implement a personal emotional intelligence action plan