Business Skills – Beacon Training Services, Inc.

Our business skills development courses will enable participants to expand upon their knowledge, brush up on skills, and maintain a competitive edge. We offer a large variety of courses in improving presentation skills, enhancing listening and writing skills, team building, conflict resolution, time management, diversity and talent development.

Through hands-on exercises, you’ll learn how to consciously choose the most effective action in any given situation, thereby increasing your credibility and your influence. You will learn how to develop the behaviors that not only improve your own effectiveness, but also strengthen the people around you.

Adapting to Change & Uncertainty in the Workplace

Helpful tips to Adapting to Change

Analyzing Data and Storytelling with PowerPoint

Analyzing data using PowerPoint involves utilizing data obtained from research and representing it using PowerPoint features, such as charts and … Continue reading "Analyzing Data and Storytelling with PowerPoint"

Building Diverse Teams

Participants will learn:  To understand the human dynamics of a team  To foster a climate that supports and encourages team success  To practice the skills that a successful team leader / coach possesses

Building Resilience

Our current way of life, while daunting at times, is manageable with the right tools. This workshop is committed to helping you identify and utilize the tools that work best for you.

Building Trust

Trust is the foundation of meaningful and productive relationships.

Building Trust

Trust is the ultimate currency in relationships, and respect is its corollary. Unfortunately, both characteristics have declined in recent years … Continue reading "Building Trust"

Business Ethics

This program, tailored to address the client’s organizational policies and guidelines, frames business ethics in a straight-forward, no-nonsense manner, providing participants with a thorough examination of the kinds of ethical situations they are likely to face in their careers.

Business Writing for Results (Writing Complex Documents)

Does your business communication measure up to today's standards?

Change Management – Leading Others Through Change

Change is a constant in many of lives. Learn ways to understand, manage your reaction, and develop change management strategies.

Coaching for Improved Workplace Performance

Learn fundamental coaching skills.

Communication Skills for Admins

This class will boost both self-confidence and your career.

Communication Skills for Supervisors

Teamwork really does make the dream work!

Creative Problem Solving and Decision Making

This unique course is designed to increase the ability to solve problems especially in a team environment.

Creative Problem Solving and Innovation

Explore and expand your knowledge of the best problem-solving tools and techniques

Creativity and Innovation

Today's business environment demands innovation. This course is designed for those who are looking for more creativity in strategic thinking, innovation, process improvement and marketing.

Critical Thinking and Problem Solving

Participants will be able to apply what they learn in the class immediately and often find they want to share what they’ve learned across their team and departments.

Customer Service Excellence

Providing excellent customer service is about building relationships and being responsive to people's needs. It requires a social skills and a genuine willingness to serve that can be challenging in these fast-paced times.

Dealing with Difficult People

Learn ways to effectively work with unreasonable and difficult people.

Developing Higher Performance Teams

Learn ways to enhance team confidence and promote team objectives.

Embracing Change to Breakout Performance

This workshop focuses on Lessons Learned in the Past and Creating the Future by examining various thinking methodologies that change perception and open up new possibilities.

Emotional Intelligence

Understanding Emotional intelligence ("EI") and why it is so important in the workplace.

EQ2: The New Rules for Connecting and Influencing

This program encompasses techniques to size up the emotional tone that underlies the behavior of others, adjust one’s own emotional and behavioral style to make connections and motivate others to action.

Establishing Vendor Relationships

Learn the dynamics of establishing and evolving vendor/supplier relationships.

Getting Results Through Collaboration

A good collaborator understands power, where it is, how it can be abused and how to leverage it.

Goals and Goal Setting

Goal setting is vital to our well being on many levels to build self confidence, to accomplish more, and to attain our most important priorities.

Grammar Refresher

This customized course is designed for those wanting to express their ideas more clearly and effectively and improve their chances to compete successfully in the workplace.

How to Get Results Without Authority

This workshop will provide you with the necessary skills to win the respect of others and to increase your ability to influence others and gain their cooperation when needed.

Influencing and Persuading

In this course, you will learn the specific skills, behaviors and attitudes that enable you to achieve desired results without relying on the use of authority.

Interpersonal Communication

This highly interactive seminar is designed to increase communication effectiveness in the areas of speaking and listening. Learn the skills that will improve your abilities and increase your value in the workplace.

Managing Chaos, Surfing The Waves of Change

Learn To Manage Your Priorities And Make Decisions!

Managing Multiple Priorities

Are you buried in mountains of paperwork? Do you feel anxious and frustrated because you've been asked to accomplish the impossible - yesterday!?

Managing Remote Staff

Communicating effectively is the lifeblood of remote teams.

Managing Upward

How to build a positive relationship with your boss

Mastering Technical Writing

Learn to organize and present technical information for the greatest impact.

Negotiation Skills, Intro

Learn skills and techniques to be an effective negotiator in any situation.

Networking and Relationship Building for Mutual Benefit

This simple yet effective model guides interactions enabling increase efficiency, effectiveness and focused relationship building for mutual benefit.

Organizational Savvy

This workshop provides the commonsense [and savvy] tools and techniques that enable us to tap into organizational politics in an effective and ethical manner.

Overcoming Negativity in the Workplace

This workshop will explore ways to turn a negative outlook into a positive one.

Parallel Thinking: Applied Constructive and Creative Thinking

Learn techniques to foster creative and strategic thinking.

Personal Branding – How to

Learn how to develop a personal brand and take responsibility for your destiny.

Presentation Skills, Advanced

The goal of this session is to increase communication and presentation skills for enhanced productivity.

Presentation Skills, Intro

This two day speaking experience will transform one's private perceptions and public presentations, and dramatically improve one's speaking ability.

Preventing Job Burnout

Proactive strategies and tips to manage workplace demands and stressors.

Resolving Conflict

This course uses teamwork and group activities to bring out the best in employees, enhance synergy and develop creative solutions to challenging tasks.

Respect in the Workplace

Learn to understand and value diversity in the workplace.

Sexual Harassment

This workshop explores the elements of acceptable behavior in a variety of professional situations.

Story Telling: Presenting a Winning Story

This highly interactive workshop is designed to help people who present as part of their jobs. The focus is to help them be even more effective by enhancing their presentations with storytelling.

Strategic Thinking

This course provides the tools and techniques to devise strategic opportunities within an organization.

Stress Management

Participants will develop skills, insight and confidence in developing effective work plans for planning, organizing and "working smarter, not harder."

Teamwork and Team Building

This workshop will explore the power, dynamics, and practical value of building trust and teamwork.

The Art of Skillful Listening

Effective ways to enhance listening skills

The Virtual Manager in the Current Global Environment

This one-day workshop will cover the challenges, potential pitfalls, best practice recommendations, and lessons learned in leading virtual teams.

Time Management/Outlook Productivity Training

In this program participants will discover and review effective ways to increase personal productivity by managing their time and attention more effectively.

Unconscious Bias

This interactive and engaging workshop will help participants not only become aware of their own unconscious biases but give them practical techniques for acting more consciously and making objective decisions.

Webinar: Hey Just Listen! The Secret of Success

This class enables you to acquire exemplary communication and listening skills.

Webinar: Resilience During a Pandemic

Learn skills that will nurture optimism and help build emotional flexibility and resilience.

Webinar: Taming the Stress Monster

Learn tools and techniques to cope with current stressors and create a plan for future challenges.

"The instructor was knowledgeable and friendly. The course material was very useful. It was actually one of the best training courses I have taken at this agency."

Conflict ManagementGovernment AgencyFresno, CA

"This course exceeded my expectations. The design of the course was interactive and relevant to my responsibilities. I learned multiple strategies that I will be able to apply immediately to several areas of my work."

Advanced Technical WritingGovernment Agencywebinar

"This class was the best resume writing workshop course that I have ever completed. It was well taught and the PowerPoints and manual went along well with the instruction provided by Jackie. She is definitely great at what she does. Thank you for providing the course." "Excellent instructor. She explained topics in a clear way that was relevant and encouraged particating from class attendees."

Federal Resume WritingGovernment AgencyMissouri

"Great Class! I highly recommend it for entire divisions/agencies."

Conflict ManagementGovernment AgencyWilliston, VT

"I really enjoyed Shelly Yellin's 'Collaborative Communication' session and the GROW model. Great tips for work and home."
" I like how versatile the GROW model is - seems like it can help a team not get bogged down by the minutiae of a scenario and keep moving forward."
"The session was very informative. I gained new skills communicating and working with different people."
"Great presentation Sherry! Very useful info! Thanks!"

Collaborative CommunicationsGovernment AgencyAustin, TX

"I would definitely recommend this training. The growth and team building that occurred is going to have a drastic positive effect on the office. "

Leadership for Non SupervisorsGovernment AgencySacramento, CA

"It was an excellent course. Jackie is extremely skilled at teaching virtual classes."

Writing Complex DocumentsGovernment AgencyWashington, DC

"This course must be mandatory!" "Take away - COMMUNICATION is key" "This is a great course. Very insightful!" "I was worried about how much I would get out of a webinar but you were wonderful and kept me interested!" "Looking forward to applying this great information." "The brain science of this is amazing."

Leadership for Non SupervisorsGovernment Agencyvirtual class

"The instructor, Jackie, was very knowledgeable, respectful, effective, and she listened."

Business Writing and Grammar SkillsGoverment AgencyDallas, TX

"Jackie is an excellent instructor. She makes students feel comfortable and at ease with learning. Thank you for your work!" "The book for the course is excellent. It will serve as a great resource for my writing projects."

Business Writing and GrammarGov agencyLos Angeles, CA

" I would highly recommend this course! It will teach you exactly what you need to know when it comes to writing."

Mastering Business Writing and Grammar RefresherGovernment AgencyLaguna Nigel, CA

"The instructor is a great faciliator. She gave us real examples and solutions to challenges we face at work."
"I would recommend this class to all managers to look at everyday items in a new light."

Leadership Skills for Building High Performance TeamsGovernment AgencyFort Campbell, KY

"I recommend this training. Knowledg is power and knowing how to de-stress is beneficial to your health and mind, and home/work life."
This class helps you realize the stressors in your life and learn how to deal with them by exercise and mindset.

Stress ManagementGovernment AgencyDallas, TX

"This was an excellent class and I think everyone should have access to this training - it makes us better people, better coworkers, and better managers."
"The instructor, Sherry. was very upbeat and kept the entire group engaged throughout the training. She provided many opportunities for interaction and collaboration with the other attendees. The delivery of the course was very open and I felt safe to voice my questions/comments freely. "
"I greatly enjoyed the course and found many take-aways to share not only with my work-group, but also in relationships outside of work."
"This course is relatable and covers material in an effective and easy to learn manner."
"Seriously, this has been the best course I've ever taken at this agency!"

Essentials to Building Trust and CooperationGovernment AgencyAustin, TX

"Outstanding presentation and instructor! Jackie was wonderful for this type of training. She maintained full control of the class and was very respectful of this agency and was quite witty throughout the class. "

Conflict ManagementGovernment AgencyDetroit, MI

"After attending this class, I have received compliments about my writing clarity and conciseness. This morning, my Division Director even noted the efficiency of my email for an important project. Thank you for being a great teacher. I am glad I had the opportunity to attend your class."

Writing for Clarity and ImpactGovernment AgencyRockville, MD

"Awesome instructor! Fantastic learning experience!"
"I enjoyed the class. It was very helpful and informative. I feel more confident with my writing, plus, I have tips and techniques to further improve."
Recent supervisor feedback: " The trainer used classroom materials and participant guides developed specifically for our employees. These materials included specific vocabulary and scenarios, making it easier for participants to relate what they were learning to their work. Our employees found the class engaging, informational and entertaining. We highly recommend this course to any employees looking to refresh or improve their writing skills."

Business Writing and Grammar SkillsGovernment AgencyChicago, IL

"This course was well done and very much needed in today's time and environment."

Non Verbal CommunicationMilitary Research Triangle, NC

"Jackie really made reviewing grammar interesting. All questions were answered clearly. The practice guides and resource materials were very helpful."

Business Writing and Grammar SkillsGovernment AgencyMount Laurel, NJ

"This training is great for personal career development and is best delivered in person!"

Federal Resume WritingGovernment AgencyMetarie, LS

"Orit was fabulous and know how to inspire."
"I learned so much valuable information."
"This was a training that I can apply in both my personal and professional life. It made me grow as a person and become more self aware. It was the best training I've had at work so far."
"I would highly recommend this course to help teams effectively work together and communicate with one another."

Leadership for Non SupervisorsGovernment AgencySacramento, CA

Comments from several students: "Very informative class. " "This class surpassed expectations!" "I learned a lot about myself."

Communication Skills for AdminsGovernment AgencyHerlong, CA

"Excellent materials, very applicable, easy to understand, great instructor. This is a must have annual training for all staff."

Effective Business WritingGovernment AgencyFt. Belvoir, VA

"Ms. Jackie was a great instructor. She broke it down and provided great examples that helped me understand the concepts."

Business Writing PrinciplesGovernment AgencyRockville, MD

"The instructor was knowledgeable, fun, energetic and the material was very beneficial to my position."
"Great course! It should be mandatory for the entire organization."

Business WritingGovernment AgencyLaguna Nigel, CA

"The class was beneficial. I made major improvements to my resume just during class and I have the tools to make further improvements!"

Mastering Federal Resume WritingGovernment AgencyLos Angeles, CA

" The instructor was AMAZING! such a fun and engaging class that will help even the shyest person."
"Everything learned in this course can be applied to every aspect of life."
"This class is a great tooll to build your confidence for presentations - highly recommended!"

Presentation SkillsGovernment AgencyLaguna Nigel, CA

"This class was a great lesson on viewpoints, open-mindedness, and how to be effective int the workplace."

Critical Thinking and Problem SolvingGovernment AgencyLee's Summit, MO

"Great class on how to better assist customers. The instructor was very personable and approachable. He kept the class focused and fresh. "

Customer ServiceUtility CompanyChicago, IL

"This was my second class with Jackie and she is an excellent teacher. Her course materials are well written, highly informative, and very helpful. I have recommended her to co-workers, and I continue to take her classes. She is very pleasant and encourages discussion and collaboration."

Advanced Technical WritingGovernment AgencyRockville, MD

"The Emotional Intelligence training was excellent! It was probably one of the best trainings I have taken in this office." "Simple, concise, and relevant." "Management could also use this training."

Emotional IntelligenceIndependent Agency of the Federal GovernmentDallas, TX