When employees are properly trained and can demonstrate professional customer service skills they can improve customer satisfaction and loyalty. When they listen carefully to the customer and ask the right questions they can shorten the time it takes to come to a solution for the customer. These skills will add to the company’s bottom line and satisfied customers are more likely to recommend your business to their social and business circles.
Customer Service Excellence Workshop -Delivering Positive, Profitable, and Memorable Moments is a one day program that will give your customer service representatives the skills necessary to connect with your customers, solve their issues in a timely manner, decrease the number of call backs and leave your customers satisfied. At the end of this course program participants will be able to: Identify the Value of the Customer, Engage the Right Employees to WOW the Customer, Learn and Train Service Standards, and Understand How to Reinforce and Coach Desired Behaviors.
There are no prerequisites for this class.
In this workshop participants will learn:
- How to define excellent technical support
- How to provide tenacious technical support
- How to be a constructive communicator
- The secrets of successful problem solving
- The 7 keys to a successful support team
- Managing stress as a support professional
- Managing time as a support professional
- Taking Action
- Bonus Pack