Effective Facilitation and Stakeholder Engagement

This course is for leaders to learn tools and techniques to effectively facilitate an environment of stakeholder engagement.


Effective Facilitation and Stakeholder Engagement is a one-day, instructor-facilitated workshop designed to enhance the participants’ facilitation and stakeholder management skills. Because the project/program manager serves as the primary liaison between organizational leadership (i.e., upper management) and the cross-functional team members, s/he must possess and employ the soft skills (“artistic” vs. scientific) required to lead a team. Because of the common matrix organizational structure, this must be accomplished through a great deal of influence.


This course will benefit resource managers, functional managers, and project/program managers that serve in any leadership capacity associated with project or program delivery.


1 day


Participants will be introduced to common leadership principles that must be applied in the project environment. After an introduction to the better practices for each learning unit, course attendees will apply these principles via relevant individual and team exercises.


  • Characteristics of Manager vs. Leader
  • Leading Virtual and Matrix Teams
  • Scope Alignment
  • Conflict Management and Resolution
  • Strategic Planning and Change
  • Roles and Responsibilities Clarity
  • Stakeholder Assessment
  • Communications Leadership
  • Coaching and Mentoring
  • Negotiation and Influence

Participants will receive:

  • Comprehensive Student Guide
  • Applied Case Studies and Exercises
  • Useful Communications and Meeting Facilitation Templates
  • Certificate of Participation
  • 7 Professional Development Units (PDUs) or Contact Hours in Project Management