Overview
Participants will learn:
- To understand the human dynamics of a team
- To map out a blueprint and foster a climate that supports and encourages successful team operation
- How to clarify team roles, goals, and relationships that improve efficiency and work process
- How to evaluate and improve team effectiveness and performance
- To recognize the cultural differences within the leader’s team
- To understand culture and its distinct dimensions
- To identify approaches to build a more powerful multicultural team
- How to utilize tools that generate chemistry and cooperation across work groups and organizational boundaries
- To appreciate different conflict styles
- How to use tools to resolve conflict
- To create and utilize a plan to effectively prevent and avoid conflict among team members
- To practice the skills that a successful team leader / coach possesses
Audience
For Team Leaders, Supervisors, and Managers
Length
2 days
Outline
PRE-WORK
- Answer questionnaire
- Clarify team composition
- Identify top challenges as a leader of a global multicultural team
- Highlight areas that lead to conflict
- Optional: Conflict Style Survey
COURSE CONTENT
- Discuss Connections between Leadership/Diversity/Teamwork
- Recognizing dimensions of a respectful workplace
- EXERCISE: Identify pros and cons of a diverse workplace
- Diversity Barriers: Identify and Discuss Strategies to Overcome:
- Unconscious Bias
- Discomfort and Cultural Lens
- EXERCISE: What shapes your paradigms?
- Practicing the Platinum Rule
- Diversity and inclusion strategies
- Creating High Performing Teams
- Building Blocks of high performing teams
- Stages of Team development
- ACTIVITY: Moving Your team through the stages
- Common barriers to high performing teams
- ACTIVITY: How a leader role sets the stage for high performing teams
- Building Trust in a Diverse Workplace
- Trust building strategies
- How to re-build broken trust
- Communicating across language & cultural barriers
- What’s your style?
- ACTIVITY: DiSC Assessment
- Working with people with varying styles
- ACTIVITY: Richness in diversity
- Working successfully with Multi generations
- Appreciating the diversity each generation brings
- Assets and liabilities of each generation
- ACTIVITY: The ACORN approach
- Delivering feedback to diverse teams
- Feedback as a performance tool
- The SBI approach
- ACTIVITY: Feedback Preparation Worksheet
- Feedback Session tips
- Common feedback mistakes
- Recognition across the team
- Delegation and Performance
- Skilled delegation strategies
- The Skill/Will Matrix
- Steps to effective delegation
- ACTIVITY: Performance Issues Addressed
- Q and A, Wrap up and Action Planning