Overview
Participants will learn:
To understand the human dynamics of a team
To foster a climate that supports and encourages team success
To practice the skills that a successful team leader / coach possesses
How to generate cooperation across organizational boundaries
To map out a blueprint for successful team operation
How to clarify team roles, goals, relationships that improve efficiency and work process
Team Building tools that increase work group chemistry and collaboration
How to evaluate and improve team effectiveness and performance
To foster a climate that supports team success
How to effectively resolve conflict among team members
Understand culture and its distinct dimensions
Recognize the cultural differences within the leader’s team
Appreciate different conflict styles
Learn tools to prevent and avoid conflict
Identify approaches to build a more powerful multicultural team
Create a plan to prevent conflict and improve their team’s performance
Audience
For Team members and leadership
Length
2 days
Outline
PRE-WORK
· Answer questionnaire
o Clarify team composition
o Identify top challenges as a leader of a global multicultural team.
o Highlight areas that lead to conflict
· Optional: Conflict Style Survey
• Discuss Connections between Leadership/Diversity/Teamwork
o Recognizing dimensions of a respectful workplace
o EXERCISE: Identify pros and cons of a diverse workplace
• Diversity Barriers: Identify and Discuss Strategies to Overcome:
o Unconscious Bias
o Discomfort and Cultural Lens
o EXERCISE: What shapes your paradigms?
o Practicing the Platinum Rule
o Diversity and inclusion strategies
• Creating High Performing Teams
o Building Blocks of high performing teams
o Stages of Team development
o ACTIVITY: Moving Your team through the stages
o Common barriers to high performing teams
o ACTIVITY: How a leader role sets the stage for high performing teams
• Building Trust in a Diverse Workplace
o Trust building strategies
o How to re-build broken trust
• Communicating across language & cultural barriers
o What’s your style?
o ACTIVITY: DiSC Assessment
o Working with people with varying styles
o ACTIVITY: Richness in diversity
• Working successfully with Multi generations
o Appreciating the diversity each generation brings
o Assets and liabilities of each generation
o ACTIVITY: The ACORN approach
• Delivering feedback to diverse teams
o Feedback as a performance tool
o The SBI approach
o ACTIVITY: Feedback Preparation Worksheet
o Feedback Session tips
o Common feedback mistakes
o Recognition across the team
• Delegation and Performance
o Skilled delegation strategies
o The Skill/Will Matrix
o Steps to effective delegation
o ACTIVITY: Performance Issues Addressed
• Q and A, Wrap up and Action Planning