Communication Skills for Supervisors

Teamwork really does make the dream work!


“Our collective intelligence is better than our individual intelligence.” While teams are at the core of our success, they can also be a tremendous challenge. Today our organizations are more diverse than ever. Different cultures, generations, academic backgrounds, styles, preferences, skills and expertise are prevalent in our organizations. Leveraging these differences can be incredibly difficult. This is the leader’s greatest challenge and charge.”

This course is about leveraging differences, maximizing engagement and achieving success.


There are no prerequisites for this class. It is recommended for new supervisors and managers as well as those who aspire to be a leader.


8 hours


  • Welcome and introduction
  • Personality, style card activity
  • Listening with style in mind
  • Domains of competency
  • Generational diversity
  • Plus/Delta for continuous improvement
  • Proactively managing conflict