Overview
Participants will be able to:
° Discuss the advantages and benefits of behavior-based interviewing
° Identify systems, processes, and “tools” supporting the selection of employees, including behavior-based interviewing
° Apply a process for developing well-written behavior-based interviewing questions and forms
° Conduct behavior-based interviews within legal parameters
° Hire right the first time
° Leaders will use a consistent method for creating interview questions and evaluating interview responses
Length
8 hours
Outline
Participants will:
Associate the direct and indirect costs of ineffective interviewing
- Legal costs
- Morale
- Costs of turnover
Identify systems, processes, and tools supporting the selection of employees
- Distinguish behavior-based interviewing from traditional interviewing
- List the benefits of behavior-based interviewing techniques
- Receive a bank of behavior-based interview questions arranged by competency
- Apply a process for developing a behavior-based interview questionnaire
Analysis
- Reviewing the job description
Answering analysis questions