Building Positive Project Customer/Stakeholder Relationship

Building Positive Project Customer/Stakeholder Relationships is a two day, instructor-facilitated, learning course designed to help project team members better develop and maintain stakeholder relationships.

Overview

In this course, participants will be introduced to fundamental and advanced stakeholder management techniques that must be applied in the project environment. After an introduction to the better practices for each learning unit, course attendees will apply these principles via relevant individual and team exercises. The course will cover the following team participation aspects:

  • Characteristics of Teams
  • Onsite, Virtual, and Matrix Teams
  • Project Organizations
  • Stakeholder Identification and Analysis
  • Project Vision and Mission
  • Stakeholder-Project Alignment
  • Project Communication Skills
  • Roles and Responsibilities
  • Tracking and Reporting Performance
  • Risk Tolerance
  • Conflict Management and Resolution
  • Dealing with Change

Audience

This course will benefit any project team contributor.

Length

16 hours

Outline

Introduction to Project Teams

  • Characteristics of Teams (Old vs. New)
  • Project Organizations
  • Onsite, Virtual, and Matrix Teams

Project Stakeholders

  • Project Mission and Vision
  • Stakeholder Identification
  • Stakeholder Analysis
  • Risk Tolerance Profiles

Managing Expectations

  • Roles and Responsibilities
  • Learning Style Inventory
  • Team Facilitation Instruments
  • Conflict Management and Resolution
  • Negotiation Skills
  • Effective Communications
  • Dealing with Difficult People
  • Meeting Management

Change Leadership

  • Definition and Sources
  • Change Models
  • Agents of Change
  • Change Factors and Readiness
  • Leading Change