Dealing with Difficult People

“This was one of the most enjoyable classes that I have taken at this command. I feel like I am more informed about wayst to be a better leader and help others around me work as a group.”

“Very positive, energetic, professional instructor.”

"Yes I would recommend this training to my co-workers, there is a wealth of information that was provided that would definitely be beneficial to everyone. "
"This class was very interesting and kept my attention. I've learned to become more detailed oriented writing business or technical documents."
"This is agreat tool for anyone who writes to or for another audience."

Mastering Technical WritingGovernment AgencyWashington, DC

"This class sheds light on the hiring proces and lets you know how to tailor your resume to the job posting." "Excellent class. Highly informative. I highly recommend this class."

Federal Resume WritingGovernment AgencyMiami, FL

"This class was the best resume writing workshop course that I have ever completed. It was well taught and the PowerPoints and manual went along well with the instruction provided by Jackie. She is definitely great at what she does. Thank you for providing the course." "Excellent instructor. She explained topics in a clear way that was relevant and encouraged particating from class attendees."

Federal Resume WritingGovernment AgencyMissouri

"Orit was fabulous and know how to inspire."
"I learned so much valuable information."
"This was a training that I can apply in both my personal and professional life. It made me grow as a person and become more self aware. It was the best training I've had at work so far."
"I would highly recommend this course to help teams effectively work together and communicate with one another."

Leadership for Non SupervisorsGovernment AgencySacramento, CA

"I believe all employees, supervisors, and managers should take this course to enhance their career development, to be an effenctive learner and teacher up and down the chain of command. The course and instructor were outstanding!"
"This class was very rewarding. Today's workforce requires employees, managers, supervisors, and leaders to update their skills and stay marketable to produce the numbers that Big business dictates. This course was truly a plus for me!"

Effective Business WritingGovernment AgencyCorpus Christi, TX

"This training helps you understand other personalities and how to better interact with them."
"This information is fundamental and critically important for managing personnel."
"I loved the fact at the instructor showed us at least two different ways to do something. The instructor also showed us shortcuts that were not in the book."

Dealing with Performance and Conduct IssuesGovernment AgencyPearl Harbor, HI

"This was a great investment of my time. I look forward to learning more and making myself a better manager. I learned that how you communicate is different for each generation and each has a different understanding. The skills were ALL relevant! Excellent course, fantastic material and excellent instructor!!!"

Working with Multi-GenerationsChicago, IL

"This course is definitely one of my favorites and there are a number of strategies that will be helpful to lead virtual and remote teams. The interactive activities are great tools that I will definitely use."

Leading Virtual and Remote Teams WebinarGovernment AgencyRockville, MD

"After attending this class, I have received compliments about my writing clarity and conciseness. This morning, my Division Director even noted the efficiency of my email for an important project. Thank you for being a great teacher. I am glad I had the opportunity to attend your class."

Writing for Clarity and ImpactGovernment AgencyRockville, MD

"Awesome instructor! Fantastic learning experience!"
"I enjoyed the class. It was very helpful and informative. I feel more confident with my writing, plus, I have tips and techniques to further improve."
Recent supervisor feedback: " The trainer used classroom materials and participant guides developed specifically for our employees. These materials included specific vocabulary and scenarios, making it easier for participants to relate what they were learning to their work. Our employees found the class engaging, informational and entertaining. We highly recommend this course to any employees looking to refresh or improve their writing skills."

Business Writing and Grammar SkillsGovernment AgencyChicago, IL

"This was my second class with Jackie and she is an excellent teacher. Her course materials are well written, highly informative, and very helpful. I have recommended her to co-workers, and I continue to take her classes. She is very pleasant and encourages discussion and collaboration."

Advanced Technical WritingGovernment AgencyRockville, MD

"The instructor, Ed, was very knowledgeable and provided a lot of valuable information to include short cuts!"
"The course was thorough and provided a large amount of training materials to use and keep."
"I can't think of anyone at our agency that couldn't benefit from this class."

Excel IntroGovernment Agencyvirtual class

"I never realized how effective trust is in a facility and all the benefits that come out of it; it helps avoid hostility, builds acceptance of change, motivates individuals and teams, builds loyalty and proactive action, boosts morale and postive company culture, and leads to happer customers."
"Communicating to a team is a weakness for me. Now I have some effective tools to use."
The understanding different personalities portion gave us tools to use when we encounter various personality traits with different strengths and needs. I now understand how to communicate in a way the associate will take interest allowing me to become a better mentor.

Leadership Skills for Building Higher Performance TeamsGovernment AgencySan Antonio, TX

"Mike was able to adapt training to cover topics the group was interested in." "Very insightful and engaging"

Essentials of Program ManagementGovernment AgencyWashington, DC

"Diana was relateable which guaranteed full participation. You wanted to participate."
"Whether you are a manager or not you should think before you speak, listen to learn and act without reacting - everything has a reason."
"I highly recommend this class. Everyone can benefit."
"It's an eye opener. It's not always about me."
"This course shows a different perspective on social skills and give you materials to use to improve."

Leadership Skills for Building TeamsGovernment AgencyGermany

"Excellent materials, very applicable, easy to understand, great instructor. This is a must have annual training for all staff."

Effective Business WritingGovernment AgencyFt. Belvoir, VA

"This class was incredible. We learned very useful, technical skills which are actionable for IT audits on Unix or Linux systems. We learned so much that it should make us able to navigate Linux/Unix in general. The three days of class could have been insufferably dry, but it wasn’t at all. It was hands-on and directly relevant. I was so impressed with this class."

Intro to Linux/UnixState Government AgencyAustin, TX

"This course exceeded my expectations. The design of the course was interactive and relevant to my responsibilities. I learned multiple strategies that I will be able to apply immediately to several areas of my work."

Advanced Technical WritingGovernment Agencywebinar

"Jackie is an excellent instructor. She makes students feel comfortable and at ease with learning. Thank you for your work!" "The book for the course is excellent. It will serve as a great resource for my writing projects."

Business Writing and GrammarGov agencyLos Angeles, CA

" The instructor was AMAZING! such a fun and engaging class that will help even the shyest person."
"Everything learned in this course can be applied to every aspect of life."
"This class is a great tooll to build your confidence for presentations - highly recommended!"

Presentation SkillsGovernment AgencyLaguna Nigel, CA

"The instructor was really good at connecting with students and taking the time to answer everyone's question. The environment was great and encouraged students to learn."
"Jim was really good at connecting with students and taking the time to answer everyone's questions."

Management Skills for New ManagersEducational OrganizationFort Worth, TX

"Outstanding presentation and instructor! Jackie was wonderful for this type of training. She maintained full control of the class and was very respectful of this agency and was quite witty throughout the class. "

Conflict ManagementGovernment AgencyDetroit, MI

"This was an excellent class and I think everyone should have access to this training - it makes us better people, better coworkers, and better managers."
"The instructor, Sherry. was very upbeat and kept the entire group engaged throughout the training. She provided many opportunities for interaction and collaboration with the other attendees. The delivery of the course was very open and I felt safe to voice my questions/comments freely. "
"I greatly enjoyed the course and found many take-aways to share not only with my work-group, but also in relationships outside of work."
"This course is relatable and covers material in an effective and easy to learn manner."
"Seriously, this has been the best course I've ever taken at this agency!"

Essentials to Building Trust and CooperationGovernment AgencyAustin, TX

"Ms. Jackie was a great instructor. She broke it down and provided great examples that helped me understand the concepts."

Business Writing PrinciplesGovernment AgencyRockville, MD

"The instructor adjusted to audience needs and elevated the relevancy of the course. He had excellent command of the subject matter."

The Essentials of Project ManagementFood and Beverage CompanyPlano, TX

"Instructor was an excellent subject matter expert; she keep the class alert and there was great participation from students."

Voice of LeadershipGovernment AgencyFort Worth, TX

"This is one of the best IT related trainings I've had. "
"This course provided foundational knowledge for opeating with Linux/Unix environments. The instructor specifically tied concepts discussed in the course to a Linux/Unix audit framework."
"Great instructor who is incredibly knowledgeable about all things IT related."

Intro to Linux/Unix for AuditorState AgencyAustin, TX

Comments from several students: "Very informative class. " "This class surpassed expectations!" "I learned a lot about myself."

Communication Skills for AdminsGovernment AgencyHerlong, CA

"This class was very helpful to me. I can't wait to start using it."

Basic SQL QueryGovernment AgencyNY, NY

"I've never walked away from a class with a better feeling. This has been the most fun, the most engaging, the single most useful class I've ever taken. Everyone should take it."

Conflict ManagementGovernment AgencyFresno, CA

"Presented a different perspective on how to look at others' values based on their generation. The information was detailed and the class was very interactive without being overwhelming or uncomfortable. I can easily say that this is the first time the trainer got all my attention."

Working with Multi-GenerationsChicago, IL

"I recommend this training. Knowledg is power and knowing how to de-stress is beneficial to your health and mind, and home/work life."
This class helps you realize the stressors in your life and learn how to deal with them by exercise and mindset.

Stress ManagementGovernment AgencyDallas, TX

"Jackie really made reviewing grammar interesting. All questions were answered clearly. The practice guides and resource materials were very helpful."

Business Writing and Grammar SkillsGovernment AgencyMount Laurel, NJ

"Great class on how to better assist customers. The instructor was very personable and approachable. He kept the class focused and fresh. "

Customer ServiceUtility CompanyChicago, IL

"This was one of the most enjoyable classes that I have taken at this command. I feel like I am more informed about wayst to be a better leader and help others around me work as a group." "Very positive, energetic, professional instructor."

Dealing with Difficult PeopleMilitaryDam Neck, VA

"Great Class! I highly recommend it for entire divisions/agencies."

Conflict ManagementGovernment AgencyWilliston, VT

"The instructor was TOP NOTCH! He kept the class engaged and clearly knew the material." "Thank you. The class was excellent - the best that I have attended in my working life."

Applied Project ManagementGovernment AgencyPanama City, FL

"Great class! I highly recommend it." "One of the best courses I ever took."

The Art and Science of Training FacilitationGovernment AgencySan Diego

"The instructor was knowledgeable, fun, energetic and the material was very beneficial to my position."
"Great course! It should be mandatory for the entire organization."

Business WritingGovernment AgencyLaguna Nigel, CA

"I do a lot of Excel work and this course will improve my efficiencey and skillset." "I conside rmyself advanced in Excel but I learned a variety of basic functions, tools, and shortcuts which will make me more efficient."

Excel 2016 IntermediateGovernment AgencyCorona, CA

"This training is great for personal career development and is best delivered in person!"

Federal Resume WritingGovernment AgencyMetarie, LS

" This was the best hands on Excel training that I have been to so far. The instructor is very clear, true expert that gives a lot of examples."

MS Excel Part IMilitary Corona, CA

"The class was beneficial. I made major improvements to my resume just during class and I have the tools to make further improvements!"

Mastering Federal Resume WritingGovernment AgencyLos Angeles, CA

"Rob is an excellent instructor. He always provides clear explanations and examples. He is very helpful, professional, and fun in his teaching, and did not hestitatt to provide examples that helped solve specific student questions. I found the course material to be both relevant and useful and will apply it to my job."

Excel 2013Government AgencyChicago, IL

" I would highly recommend this course! It will teach you exactly what you need to know when it comes to writing."

Mastering Business Writing and Grammar RefresherGovernment AgencyLaguna Nigel, CA

"This class was a great lesson on viewpoints, open-mindedness, and how to be effective int the workplace."

Critical Thinking and Problem SolvingGovernment AgencyLee's Summit, MO

"It was an excellent course. Jackie is extremely skilled at teaching virtual classes."

Writing Complex DocumentsGovernment AgencyWashington, DC

"The instructor is a great faciliator. She gave us real examples and solutions to challenges we face at work."
"I would recommend this class to all managers to look at everyday items in a new light."

Leadership Skills for Building High Performance TeamsGovernment AgencyFort Campbell, KY

"The pracitice of making copies of sheets to make and edit Macros is great. We not only learned about new tools we learned how to maximize them and the pitfalls for not applying them correctly." "Great presenter with super calming voice, zero stress, which helps comprehend material. Everything was clear and presented in manageable speed."

Excel 2016 AdvancedGovernment AgencyCorona, CA

"The instructor was happy to answer specific business needs of students."

MS ProjectFood and Beverage CompanyChicago, IL

"The instructor, Jackie, was very knowledgeable, respectful, effective, and she listened."

Business Writing and Grammar SkillsGoverment AgencyDallas, TX

"This course was extremely helpful and fun! Craig was a very engaging professor and taught an organized, well structured course! I would highly recommend this course!" " I definitely appreciated the instructor getting a feel for the student's knowledge before starting the course, as well as, the daily surveys which allowed the instructor to tailor the next day to the participant's needs."

Intro to LinuxMilitaryDahlgren, VA

"I would recommend this class for anyone whether you have stress in your life or not. It's about maintaining your mental health and your emotional well being. Just learning basic mediation techniques that you can do anywhere helps." "The instructor did a great job engaging the audience." "Very imformative and helpful tips."

Mindfulness and MediationGovernment Agencyvirtual class

"This course must be mandatory!" "Take away - COMMUNICATION is key" "This is a great course. Very insightful!" "I was worried about how much I would get out of a webinar but you were wonderful and kept me interested!" "Looking forward to applying this great information." "The brain science of this is amazing."

Leadership for Non SupervisorsGovernment Agencyvirtual class

The instructor was very open and interactive and made conversation engaging rather just being lectures. The topics were relatable for both professional and personal aspects and really showed how to implement them for everyday use.

Conflict Management

"The training is applicable immediately."
"It's both a good refresher and perpetual learning tool."
"This is one of the most valuable classes I have taken at this agency."
"This class has refreshed the rules of technical writing and made me more awared of the resources available."

Technical Writing and GrammarGovernment AgencyVicksburg, MS

"Please bring back this instructor. He is beyond qualified, knowledgable and very enthusisastic. He was able to enhance Power Point slides and teach by examples that covered everything." " The instructor was very engaging with students. He took complex material and taught in a manner where no student felt left behind and ensured each student understood concepts."

Project Management FundamentalsGovernment AgencyChicago, IL

"I really enjoyed Sherry Yellin's 'Collaborative Communication' session and the GROW model. Great tips for work and home."
" I like how versatile the GROW model is - seems like it can help a team not get bogged down by the minutiae of a scenario and keep moving forward."
"The session was very informative. I gained new skills communicating and working with different people."
"Great presentation Sherry! Very useful info! Thanks!"

Collaborative CommunicationsGovernment AgencyAustin, TX

"This is one of the best training courses I have attended while at this agency."
"The training was almost completely hands on and the materials will be really useful in the future."
"Jonathan is a subject matter expert in Unix with an extremely flexible lesson plan which allowed him to adjust based on our questions and what we wanted to learn."
"The instructor did a great job keeping everyone engaged and he focused on what mattered most to the participants."

Unix Linux Advanced for AuditorsGovernment AgencyAustin, TX

"The instructor did an amazing job of going into detail about each training activity. She provided an easy step by step process, as well as, accomodated our current version of Outlook."
"The course was very easy to follow and understand."
"The instructor was very knowledgeable on Outlook and she responded to questions in the chat in timely manner."

MS Outlook for Office ManagersGovernment Agencywebinar

"I would definitely recommend this training. The growth and team building that occurred is going to have a drastic positive effect on the office. "

Leadership for Non SupervisorsGovernment AgencySacramento, CA

"The Emotional Intelligence training was excellent! It was probably one of the best trainings I have taken in this office." "Simple, concise, and relevant." "Management could also use this training."

Emotional IntelligenceIndependent Agency of the Federal GovernmentDallas, TX

"This course was exactly what I had hoped it would be. A solid overview of database basics and then a good amount of practice writing SQL for various purposes."

SQL IntroState AgencyAustin, TX

"This course was well done and very much needed in today's time and environment."

Non Verbal CommunicationMilitary Research Triangle, NC