- “I never realized how effective trust is in a facility and all the benefits that come out of it; it helps avoid hostility, builds acceptance of change, motivates individuals and teams, builds loyalty and proactive action, boosts morale and postive company culture, and leads to happer customers.”
- “Communicating to a team is a weakness for me. Now I have some effective tools to use.”
- The understanding different personalities portion gave us tools to use when we encounter various personality traits with different strengths and needs. I now understand how to communicate in a way the associate will take interest allowing me to become a better mentor.
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