This workshop will provide you with the necessary skills to win the respect of others and to increase your ability to influence others and gain their cooperation when needed.
In order to be more responsive in an ever-competitive world and meet their customer’s expectations, organizations have evolved to a matrix structure with cross-functional operating teams. This has placed an increasing number of people in the position of achieving certain outcomes without direct authority over the groups they are guiding.
Given the dynamics of today’s workplace, there are few skills more essential to one’s success that the ability to yield influence without authority. This program is designed with a range of techniques and skills that include persuasion and influence, negotiation and the forging of alliances that yield outstanding results. Participants will come away with tools vital for the requirements they face in their current work environment.
This customized course is designed for those wanting to express their ideas more clearly and effectively and improve their chances to compete successfully in the workplace.
This seminar refreshes ways to correct the mistakes you see and hear in everyday communication. It focuses on how to recognize and avoid the most frequent writing errors so you can present your ideas in the most professional way possible. Through lecture, class discussion, and examples, attendees will diagnose their weaknesses and learn and appreciate the benefits of precise language. Participants learn to improve their communication skills immediately by applying the standards of good writing in a relaxed atmosphere. Students should be prepared to take class notes.
This course can be a half day or full day class.
Goal setting is vital to our well being on many levels to build self confidence, to accomplish more, and to attain our most important priorities.
It is amazing – research indicates that only 3% of the population sets written personal and professional goals on a regular basis. There are many reasons for this, the most prevalent the desire to avoid a sense of failure. With goals, we can clearly see if we do not meet them and if they are not formalized, one can bypass the need for self-assessment.
While understandable in an emotional sense, we pay a great price when we avoid setting goals. For one, we are less likely to achieve higher levels of performance, if we even tackle a particular objective at all. Goal setting is vital to our well being on many levels – to build self confidence, to accomplish more, to reach our most important priorities.
This workshop will demystify the goal setting process and provide methods that make the determination of goals much easier to design. We will also explore how people can overcome their “stumbling blocks” to goal setting and use this process as a way to map out a higher level of success in personal and professional pursuits.
A good collaborator understands power, where it is, how it can be abused, and how to leverage it.
This workshop is designed to provide participants with a greater awareness of how perceptions are influencing our behavior and, more importantly, how to shape our interaction with others in a way that is likely to promote smoother and better work out output. This is not as easy as it may sound given a fast-paced, pressure-filled environment that demands more in less time, where much of our communication in through technology.
An analogy for collaboration can be the life cycle of a couple. In the romantic stages of dating, harmony comes easily because both are trying please the other. After marriage, power struggles may begin and each couple has to find their way to their balance of power based on their shared goals, personalities, talents they bring to the table and stage of life.
Perhaps in order for true collaboration to occur, there needs to be balance of power. Each side has a power position to use for mutual benefit of the whole. If the power bases get too unbalanced, the couple or the project or the business venture may be in peril.
Learn the dynamics of establishing and evolving vendor/supplier relationships.
This workshop is designed to teach key project management relationship and communication building skills, then allow the participants to immediately apply these skills using a meaningful case study. The workshop will be in two main parts: a needs assessment to better understand the specific issues faced by Account Managers and to assist in the design of accurate case study work. The other component is a workshop focused on establishing boundaries for each new work assignment, so that all participants know what is expected at the outset.
The skills covered in the workshop will be immediately applied to a “real-life” scenario based on feedback from the needs assessment. Students will see how the planning framework can be utilized to exert greater control over the dynamic relationship among vendors, suppliers and MMC.
Understanding Emotional intelligence (“EI”) and why it is so important in the workplace.
Traditional measurements of intelligence have focused on IQ, or cognitive intelligence, which is the ability to recall information, apply knowledge, learn new things and think rationally and abstractly. As a predictor of success in life, however, it is not as accurate as emotional intelligence, nor does it explain why some people who are cognitively intelligent flounder in life.
Emotional intelligence (“EI”) is the emotional, personal and social aspects of functioning. It measures one’s understanding of oneself and others, relating to people and adapting to and coping with our immediate surroundings. These factors enhance our ability to be more successful in dealing with environmental demands. Emotional, personal and social intelligence helps to predict success because it reflects how a person applies knowledge of a more personal and interpersonal nature to the immediate situation. It is a measure of a person’s “common sense” or ability to get along in the world, and is directly related to the bottom line results in companies. In one study, salespeople with high EI, for example, sold 54% more than their counterparts with lower EI.
This workshop focuses on Lessons Learned in the Past and Creating the Future by examining various thinking methodologies that change perception and open up new possibilities.
This is a workshop for both managers and employees. This course adds a whole new dimension to participants’ thinking styles and abilities. It a hands on, skill-based program that furnishes participants with the skills they can immediately apply on-the-job. Current ways of thinking are challenged and participants will be encouraged to re-conceptualize existing products and processes through creative thinking.
Learn ways to enhance team confidence and promote team objectives.
Virtually everyone is being asked to work in teams these days many times across different functional lines. Teamwork is not an automatic process; it requires practice just as with any other skill.
This workshop examines the key elements necessary for managers to increase their efficiency and effectiveness while strengthening their contribution to overall organizational results. Participants will learn how to establish performance challenges for teams and how to create vision, mission and performance goals.
Learn ways to effectively work with unreasonable and difficult people.
Given today’s increasingly diverse workforce, the odds are greater than ever that you are going to need to interact with some people that you would prefer not to. It may not be a dislike that you feel toward someone, it may just be discomfort. Yet, given the preponderance of team effort, you will have no way to avoid interacting with some of these people.
This workshop explores ways to increase your comfort level and identify productive ways to accomplish tasks with people you would rather not have to engage. You will be provided tools (which could include assessments such as DISC, Myers-Briggs, or others) to help you better understand what causes the distress you experience and approaches to manage it.
Providing excellent customer service is about building relationships and being responsive to people’s needs. It requires a social skills and a genuine willingness to serve that can be challenging in these fast-paced times.
When employees are properly trained and can demonstrate professional customer service skills they can improve customer satisfaction and loyalty. When they listen carefully to the customer and ask the right questions they can shorten the time it takes to come to a solution for the customer. These skills will add to the company’s bottom line and satisfied customers are more likely to recommend your business to their social and business circles.
Customer Service Excellence Workshop -Delivering Positive, Profitable, and Memorable Moments is a one day program that will give your customer service representatives the skills necessary to connect with your customers, solve their issues in a timely manner, decrease the number of call backs and leave your customers satisfied. At the end of this course program participants will be able to: Identify the Value of the Customer, Engage the Right Employees to WOW the Customer, Learn and Train Service Standards, and Understand How to Reinforce and Coach Desired Behaviors.
